So I have avoided writing this post for months, because at Mom 2.0 I learned that engaging in social media brand warfare isn’t the way to go.
However, it’s 3:29 am and I can’t effing sleep and I have HAD ENOUGH. My filter is gone.
A couple years ago, Andy and I bought a Sleep Number bed. For a while, it was incredibly comfortable. But 6 months or so ago, something went wrong with it and it is now horribly uncomfortable. Hence me being awake at 3:29 am.
I have TRIED EVERYTHING to get some help with this. I’ve called. I’ve emailed. I’ve tweeted. I’ve reached out to their PR people asking for some assistance so I wouldn’t have to write this post. When I get someone to actually respond – which is NOT what happens at least half the time – here’s how our conversation goes.
Me: Something is wrong with our bed.
Them: What’s the problem?
Me: I don’t know, but it’s not comfortable.
Them: What’s wrong with it?
Me: I don’t KNOW. It inflates without us telling it to. Or something. I don’t know. But it is JACKED UP.
Them: Well what’s wrong with it?
And then my head EXPLODES.
The “trouble shooting” we’ve been instructed to go though involves looking at the top of mattress and seeing if anything looks wrong. Nope? Well then look at the bottom of the mattress and see if anything looks wrong. NOTHING IS STICKING OUT OF THE BOTTOM OF THE #$@$ING BED BUT I CAN’T #$@$ING SLEEP BECAUSE IT IS SO @#$%ING UNCOMFORTABLE.
As you can tell, I am about at the end of my rope with this. I am incredibly disappointed that we have a bed that we splurged and paid an exorbitant amount of money for and was supposed to last 20 @#$#ing YEARS and now we’d rather sleep on the flipping couch.
I am also incredibly disappointed that I’m getting such horrible customer service from a company that was out in the social media space before pretty much anyone – a company I use as an example when I’m talking about brands that do twitter right. Or, at least, I used to use as an example.
Writing this post is probably the insomniac’s version of drunk tweeting and I may feel bad about putting this out there in the morning, but I’m at the end of my rope here.
I just want my comfortable bed back.
I hope you find a good solution soon. Its ok to be disappointed with new brands or just when the mistake lies on our side – but not when we trusted that what we bought gonna survive EVERYTHING and then it just doesnt.
Thank you. We visited relatives a couple years ago and they were ‘gracious’ enough to give us there bed. And couldn’t say enough about how expensive it was. But frankly my husband and I tried several setting and couldn’t get comfortable. We were so happy to get home to our ‘regular’ bed (Serta pillow top). BTW the only reason I’m responding at 5am is because cold germs have come a visiting and my throat is very sore. Hope you find a way to get sleep soon.
I hope you got some rest. I’ve always wondered if those beds were worth the price. Now I know. Thanks, Jenny!
Let me be clear in case we get sued, that was EMILY, not me!! 🙂
Oops! I meant to say “Thanks EMILY!” 😉
Serves them right for it responding. Costumer service jerks.
We’ve been talking about buying one of those beds but I may be rethinking it.
I believe there are some conservative radio talk show hosts that have that company as one of their sponsors. Maybe you should call Sleep Number and let them know that if they don’t help, you’ll have to pull out your can of whoop ass and bring in the talk show hosts as big guns to get your problem resolved!
Just a thought…but seriously, I hope you get your problem resolved soon.
Tom and I spent two nights on one of those beds at a hotel 6 years ago and that was enough to tell me you are not crazy posting this. The damn thing deflated at night. It was terrible. I hope you get some sleep and then some answers from customer service.
And Jenny, no worries about getting sued. One defense to a libel suit is that the statement was the truth. Sleep Number should be ashamed of themselves for the lack of customer service and for putting out a crappy product.
My in-laws had one of those beds until recently. They HATED it and said the exact same things about it! They recently bought a new mattress and chucked that one in the garbage. They are much happier now.
Good luck!
We have one, too, and I despise it. Ours is 7 years old and apparently the company’s best solution is for us to buy another. Hello? The thing is supposed to last 20+ years — that’s what they advertise! My husband’s side stays hard as a rock no matter what we set it on, my side deflates overnight, and between the two is the valley of bad backs, into which one of us rolls every single night. UGH!
I have never had a mattress that has been suitable. I think it is just an impossibility.
UP
Sounds like the WONDERFUL (sarcasm) customer service I got from NETGEAR about our router. It was under warrenty and no longer worked. I went back and forth with them for weeks and each time it was the same deal. They had me try the same things each time (which didn’t work the 1st time they told me). Asked me the same questions each and everytime. I got absolutely no where with them. Never got my router fixed nor my money back. In the end it wasn’t worth my time and effort. Not too mention how extremely stressed I was everytime I had to talk to them.Wan’t worth having a heart attack over. I finally just bought a different router (another brand) and will NEVER buy another NETGEAR product ever again in my entire life.
Though spending so much on a mattress would be another thing. I wouldn’t give up and probably would wind up in the hospital from stress! lol
Hopefully, you get it solved. If I were you I would make my husband do the calling (less stress for you!).
Good luck!
We have had a sleep number bed for about 5 years too! It was the best bed ever for the first couple years. I don’t know what happened either. My husband and I both wake up complaint every morning.
Let us know if you ever get anywhere with their customer service. I’m ready to buy a regular mattress NOW!!
I love my memory foam bed. best sleep I have ever had.
Oh Emily, I’m so sorry! We’ve had ours for about 3 years I think.It’s been great for us. I know this sounds dumb but did you try unp lugging it and plugging it back in? It seems to be the solution for many things. Although admittedly I also want to punch the person saying it in the face. I hope something works out for you. Not getting sleep is pretty much the worst thing in the universe.
I guess not every product is perfectly made. Some may have had factory defects which was not properly segregated thus, leaking to the market. The company who sold it should have a sort of compensation for this aside from it having a warranty which most expensive products have. I feel bad for you that the bed failed your expectation but I’m sure there is a way through all of this.